Terms and Conditions
Price
*All prices list on the website are FOB price ( Free on board ) for minimum order FCL 20ft Container.
Included :
– Free trucking from Jepara to Semarang port.
– Standard Fumigation “Methyl Bromide 48 gr” ( Non AQIS )
– THC, Doc fee ( Semarang port ), Sending Document by Carrier (DHL/TNT) or Telex Release
*For order not in full container (LCL) Prices are Exwork/Jepara price. This means you pay for all delivery cost from Jepara and pay for all document cost.
*Shipping ( OCEAN FREIGHT ) is not included in the price, it will become responsibility of buyer. However, upon request we can assist the arrangement.
*All furniture price included with Finishing color, Glass / Mirror ( no bevel ), Fabric or Artificial Leather, Handle-Brass.
*Packing = Foam sheet and Single face / Wrapping paper.
*Price are same as picture in the website. Therefore, we will review all your order list that you have submit and propose change of prices for any items that made with different colors, different finishes or different size as your requested.
Payment
*We only receive for payment by T/T ( Telegraphic Transfer / Bank Transfer ).
We are require 50% deposit or advance payment after you received the Performa invoice or before we start production. The remaining (balance) 50% to be finalized – transferred 1 days after loading container or after you receive copy – draft Bill of Lading (BL) by e-mail. After the payment / transfer has done, please send us the copy transfer ( MT 103 ) by e-mail. As soon as we have receive your transfer, we will send original Bill of Lading ( BL ) and others documents by carrier to your address.
Banker
COMPANY ACCOUNT ( USD ACCOUNT )
Bank Name : PT. BANK MANDIRI ( PERSERO ) TBK.
Bank Branch : Jepara Branch, Central Java, Indonesia
Head Office : Jl. Jenderal Gatot Subroto Kav. 36-38, Jakarta 12190, Indonesia
Account name : UD. ELEGAN FURNITURE
Account number : 135000xxxxxxx
Swift Code : B M R I I D J A
Minimum Order
*Minimum order is FCL ( Full Container Loaded ) – 1 x 20′ ft Container ( 30 CBM ) / shipment.
*Minimum order quantity ( MOQ )= 1 pcs
*Specific items minimum order = 2 pcs
Calculation of container volume ( space in the container ).
– 20 FT Container = 30 CBM
– 40 FT Container = 60 CBM
– 40 HC Container = 65 CBM
Order Process / Manufacturing Time
Lead times are around 80 days from receipt of deposit. This is an average time taken process, manufacture, finish, wrap and loading container. It can take longer or less time to complete. In the case of bespoke or made to measure item, from final approval of drawings. Some more complex bespoke items may take longer.
– 1 x 20 FT Container = 80 days ( not included with shipping time ).
– 1 x 40 FT / HC Containers = 90 days ( not included with shipping time ).
Capacity
2 x 40 ft Container / month.
Wood - Raw Material
Mahogany Wood ( mainly ), Teak Wood, Mindi Wood, Suar Wood, Plywood, MDF.
Packaging System
The finished furniture will be packed with foam sheet and single face / wrapping paper and then put label for each items.
Shipment
*Port of Loading is Semarang port – Central Java – Indonesia
*Shipping ( OCEAN FREIGHT ) is not included in the price, it will become responsibility of buyer. All order sent freight collect.
*You may nominate the freight forwarder and shipping line, or we will assist you to find one that suits you best and arrange the shipment.
*All container are fumigated as required by international law for which the company accept no responsibilities nor liabilities.
*Insurance on container is solely the responsibility of customers.
Delivery Time
Normally, we deliver the container from port of loading ( Semarang port ) to port of destination between 25 – 35 days (depend on the location).
Complain
1. In the unlikely event that there is a manufacturing problem or your item is damaged through no fault of the customer, we offer replacement of goods or cash credit against future orders and does not include any other cost such as freight, re-stocking or other charges.
2. Damages of a minor nature which are repairable and serviceable and cannot be attributed to manufacturing defects are not claimable.
3. Claims are allowed up to 1 months (on max 1 x 40 ft Container of total orders) from the date of arrival at the port of destination. Delay in claim submission will be reviewed on case by case basis.
4. All claims will be substantiated by photographs or digital images clearly showing the claim filed as per our purchasing guarantee. Verbal explanations need to accompany the submitted images for clarification. Photos or images may be sent by post or by email.
5. Any claim is possibly rejected if :
– The claim is not connected to purchasing & shipment data.
– The claim is late as per item 3 above.
– No photograph and / or digital image is supplied.
– No explanatory data is supplied with the image to clearly explain the problem.
We are willing to discussed with you with all terms and condition, product availability and shipping arrangement. For further information, feel free to contact us: +6281325550046